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Frequently Asked Questions
General Information
Who is Longrich Canada?
Longrich Canada is an authorized distributor of genuine Longrich products, offering a wide range of health supplements, skincare, personal care, and household items. We are dedicated to delivering high-quality Longrich products to customers across Canada and beyond.
Are Longrich products authentic?
Yes, all products sold on our website are 100% authentic and sourced directly from Longrich International. We take pride in offering only genuine products to ensure the best quality and results for our customers.
How do I place an order?
Simply browse our website, select the desired products, and add them to your cart. When you’re ready, proceed to checkout where you can review your order and complete the payment process using our secure payment gateway.
What payment methods do you accept?
We accept major credit cards and other secure payment methods as listed on our checkout page. All transactions are encrypted to ensure your personal and financial information remains safe.
Returns & Exchanges
Can I return or exchange my order?
Yes. We accept returns and exchanges on most Longrich products within 30 days of delivery, provided the items are unused and in their original packaging. For details on eligibility and instructions, please refer to our Shipping & Returns Policy.
How does your order return process work?
To return an item, simply contact our customer support team with your order number and the reason for your return. Once approved, you’ll receive a Return Authorization Number along with clear instructions on how to send the product back. Once we receive and inspect the item, we’ll process your refund or exchange accordingly.
Do you have sales on your website?
Yes, we regularly offer promotions and special discounts on select Longrich products. To stay updated on the latest deals, sign up for our newsletter or check the Promotions section on our website.
Do you have a retailer in my country?
Longrich products are distributed internationally. If you are outside Canada, please visit our International Distributors page or contact our customer support to find an authorized retailer near you.
can I use the same discount on an exchange?
Generally, promotional discounts applied to an original purchase cannot be combined with exchanges. However, if the exchange is due to a product defect or error on our part, we may honor the discount. Please contact our customer support for further clarification based on your situation.
Didn't find the answer to your question?
If your query hasn’t been addressed here, please feel free to contact our customer support team through our Contact page or email us directly at ask@longrichcanada.com. We’re here to help!
Can I ship my order outside the US?
While our operations are based in Canada, we proudly offer international shipping. Orders can be delivered worldwide; however, shipping fees and delivery times will vary based on the destination. Please check our Shipping & Returns Policy for full details.
Can I Return Items Directly To A Store?
At Longrich Canada, all returns must be processed through our online returns system. We do not accept in-store returns. If you need to return an item, please refer to our Shipping & Returns Policy for detailed instructions and initiate your return online.
How Do I Stay Informed About Sales?
To keep up-to-date with our latest promotions and sales, sign up for our newsletter and follow us on social media. We regularly update our website with special offers, so be sure to check our Promotions section for current deals.
Do you Ship Internationally?
Yes, we ship internationally! Longrich Canada processes orders in Canada and delivers products to many countries around the globe. Shipping costs and delivery times vary depending on your location, so please review our Shipping & Returns Policy for additional details.
Shipping & Recent Orders
How did my package ship?
Your order is carefully packaged and shipped using our trusted carriers. Once processed, your package is handed over to the shipping service, and you will receive a tracking number by email so you can monitor its progress.
How long will my package take to arrive?
Delivery times depend on your location. For orders within Canada, you can expect delivery within 1–3 business days after shipment. For international orders, delivery typically takes between 3–21 business days, subject to customs clearance and local postal conditions.
What are business days?
Business days refer to Monday through Friday, excluding public holidays. Our processing and shipping times are based on business days, so orders placed on weekends or holidays will be processed on the next available business day.
How do I know my package has shipped?
Once your order is shipped, you’ll receive an email confirmation containing your tracking number and a link to the carrier’s website. This notification confirms that your package is on its way.
Why is my tracking number not updating?
Sometimes tracking details may not update immediately due to delays in the carrier’s system or because the package is still in transit between scanning points. We recommend waiting 24–48 hours. If your tracking status still hasn’t updated after this period, please contact our customer support for further help.