Shipping & Returns Policy
Effective Date: 11/02/2025

Thank you for choosing Longrich Canada for your health, beauty, and personal care needs. We are committed to processing and delivering your orders promptly and ensuring your shopping experience is hassle-free. Please review our Shipping & Returns Policy carefully.

Shipping

Order Processing:

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. You will receive a confirmation email with your order details.

Shipping Methods & Delivery Times:

  • Within Canada: Orders shipped within Canada are delivered using our trusted carriers and usually arrive within 3–7 business days from the date of dispatch.
  • International Orders: We also offer international shipping. Delivery times for international orders may vary between 10–21 business days, depending on your destination and customs clearance.

Shipping Costs:

  • Shipping fees are calculated at checkout based on the weight and dimensions of your order and your shipping address. Occasionally, we may offer free shipping promotions.

Order Tracking:

  • Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your shipment’s progress on the carrier’s website.

Returns & Exchanges

Return Eligibility:

  • If you are not completely satisfied with your purchase, you may return most items within 30 days of receiving your order. To be eligible for a return, the product must be unused, unopened (if applicable), and in its original packaging.

Non-Returnable Items:

  • Perishable goods and health supplements once opened.
  • Items marked as “Final Sale” or “Non-Returnable.”
  • Gift cards and digital downloads.

Return Process:

  1. Contact Us: Before returning an item, please contact our Customer Service team at hellolongrichcanada@gmail.com with your order number and reason for return.
  2. Return Authorization: If your return request is approved, you will receive a Return Authorization (RA) number along with instructions on how to return your item.
  3. Shipping the Return: Pack the item securely in its original packaging and include the RA number on the outside. Please ship the item to the address provided on our Contact page. (Note: You are responsible for return shipping costs unless the item is defective or we made an error with your order.)
  4. Refunds & Exchanges:
    • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5–7 business days.
    • Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired product. We are unable to ship exchanges directly.

Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact us immediately at [Your Contact Email] with your order number and a description of the issue. We will work with you to resolve the problem promptly and may arrange for a replacement or refund at no additional cost.

Policy Updates

We reserve the right to update or modify this Shipping & Returns Policy at any time without prior notice. Any changes will be posted on this page along with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our Shipping & Returns Policy, please contact us via the details on our Contact page or email us at hellolongrichcanada@gmail.com.

Last updated: 11/02/2025