Shipping & Returns
Shipping Information
At Longrich Canada, we’re committed to delivering your order as quickly and securely as possible.
Processing Time: Orders are processed within 1-2 business days. During high-demand periods, please allow extra time for processing.
Shipping Options: We offer standard and expedited shipping options. You’ll be able to select your preferred option at checkout.
Shipping Rates: Rates are calculated based on your location and order size. Free shipping is available on orders over $50 (before tax) within Canada.
Delivery Times: Standard shipping typically takes 3-7 business days, while expedited shipping ranges from 1-3 business days. Delivery times may vary based on location and carrier.
Tracking Your Order
Once your order is shipped, we’ll send you a tracking number by email so you can monitor its progress.
International Shipping
Currently, we only ship within Canada. Please check back for future international shipping options.
Return Policy
Your satisfaction is our priority, and we’re here to help if you’re not completely happy with your purchase.
Eligibility for Returns: Unopened and unused items may be returned within 30 days of delivery for a full refund, excluding shipping costs.
Non-Returnable Items: Due to hygiene and safety reasons, certain items like personal care products may not be eligible for return unless they arrive damaged or defective.
Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 7 days of delivery with photos and details. We’ll arrange a replacement or refund as appropriate.
Return Process: To initiate a return, email our customer support team at [your email address]. Once your return is approved, we’ll provide instructions and a return address.
Refunds
Refunds are processed to the original payment method within 5-7 business days after we receive and inspect the returned item. Please allow additional time for your bank or card issuer to process the refund.
If you have any questions or need assistance, please don’t hesitate to contact our customer support team. Thank you for choosing Longrich Canada!